{"id":1223,"date":"2021-02-03T20:16:37","date_gmt":"2021-02-04T01:16:37","guid":{"rendered":"https:\/\/rntcanada.com\/telephone-systems\/"},"modified":"2021-10-04T05:57:41","modified_gmt":"2021-10-04T10:57:41","slug":"telephone-systems","status":"publish","type":"page","link":"https:\/\/rntcanada.com\/en\/telephone-systems\/","title":{"rendered":"Telephone systems"},"content":{"rendered":"

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Telephone system<\/h1>\n

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Hosted telephony, a turnkey service.<\/h3>\n

[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column offset=”vc_col-md-5″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”200″ padding_bottom=”56″ z_index=”2″ css=”.vc_custom_1588794143420{background-color: #f2f2f2 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1520496379749{margin-top: -91% !important;}”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”70% 0 0 0″ item_padding_1280_1440=”67% 0 0 0″ item_padding_768_1024=”64% 0 0 0″ item_padding_600_768=”47% 0 0 0″ item_padding_480_600=”8% 0 0 0″ item_padding_480=”8% 0 0 0″][\/qode_elements_holder_item][\/qode_elements_holder][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner css=”.vc_custom_1520340984460{background-color: #00aaff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”38px 50px 0 50px” item_padding_480_600=”0 0px 0 0px” item_padding_480=”0 0px 0 0px”][vc_column_text]<\/p>\n

Services<\/span><\/h6>\n

[\/vc_column_text][vc_separator type=”normal” color=”rgba(255,255,255,0.2)” up=”6″ down=”75″][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” padding_bottom=”73″ css=”.vc_custom_1520343491874{background-color: #00aaff !important;}”][vc_column_inner css=”.vc_custom_1588793887298{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-4 vc_col-md-4″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0 0 0 0″]

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Learn more<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][vc_column_inner offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0 49px 0 10px” item_padding_768_1024=”0 51px 0 0px” item_padding_600_768=”0 0 0 0″ item_padding_480_600=”0 0 0 0″ item_padding_480=”0 0 0 0″][vc_single_image image=”1230″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”37″ z_index=”” css=”.vc_custom_1590074405264{background-image: url(http:\/\/bridge176.qodeinteractive.com\/wp-content\/uploads\/2018\/03\/home-background-2.jpg?id=86) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” anchor=”sur-place”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”element_from_right” padding_top=”63″ padding_bottom=”98″][vc_column_inner offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”center” advanced_animations=”no” item_padding=”0 10px 0 49px”][vc_single_image image=”1232″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][vc_column_inner offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”42px 50px 0 14px” item_padding_1280_1440=”7px 0px 0 14px” item_padding_768_1024=”0px 0px 0 0px” item_padding_600_768=”50px 0px 0 0px” item_padding_480_600=”50px 0px 0 0″ item_padding_480=”50px 0px 0 0″][vc_column_text]<\/p>\n

Telephone system on site<\/span><\/h2>\n

[\/vc_column_text][vc_empty_space height=”38px”][vc_column_text]Our on site telephony solution demands the purchase of a telephone server (PBX), or even of two if you want better reliability. This type of equipment is not turnkey. Depending on your needs, a certain number of hours will be needed for the deployment. Once everything is up and working, if maintenance, updates or new optons are available, you will have to do them. In conclusion, this type of system is generally more expensive on the short and medium term.<\/span>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”37″ z_index=”” css=”.vc_custom_1590074465524{padding-bottom: 50px !important;background-color: #f2f2f2 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” padding_bottom=”37″ anchor=”integration-crm”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”element_from_left” padding_top=”40″ padding_bottom=”40″][vc_column_inner offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”40px 100px 0 51px” item_padding_1280_1440=”6px 30px 0 51px” item_padding_768_1024=”0px 0px 0 51px” item_padding_600_768=”6px 56px 50px 9px” item_padding_480_600=”0px 0px 50px 0px” item_padding_480=”0px 0px 50px 0px”][vc_column_text]<\/p>\n

CRM integration<\/span><\/h2>\n

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Compatibility with many CRM.<\/h5>\n

[\/vc_column_text][vc_empty_space height=”38px”][vc_column_text]Our telephony service is compatible with many CRM, including Sugar CRM, Salesforce, Zoho, Zendesk, Bullhorn, Microsoft Dynamics CRM, Pipedrive, and many others.<\/span>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][vc_column_inner offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0 49px 0 10px” item_padding_768_1024=”0 51px 0 0px” item_padding_600_768=”0 0 0 0″ item_padding_480_600=”0 0 0 0″ item_padding_480=”0 0 0 0″][vc_single_image image=”1238″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”37″ z_index=”” css=”.vc_custom_1590075903028{background-image: url(http:\/\/bridge176.qodeinteractive.com\/wp-content\/uploads\/2018\/03\/home-background-2.jpg?id=86) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” anchor=”equipement”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”element_from_right” padding_top=”63″ padding_bottom=”98″][vc_column_inner el_class=”sticky-picture” offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item vertical_alignment=”middle” horizontal_alignment=”center” advanced_animations=”no” item_padding=”0 10px 0 49px”][vc_single_image image=”1236″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][vc_column_inner offset=”vc_col-md-6″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”42px 50px 0 14px” item_padding_1280_1440=”7px 0px 0 14px” item_padding_768_1024=”0px 0px 0 0px” item_padding_600_768=”50px 0px 0 0px” item_padding_480_600=”50px 0px 0 0″ item_padding_480=”50px 0px 0 0″][vc_column_text]<\/p>\n

Equipment \/ device<\/span><\/h2>\n

[\/vc_column_text][vc_empty_space height=”38px”][vc_column_text]Our services are compatible with any open type system like Polycom, Cisco, Grandstream, Yealink, Snom, Sangoma, and many others.<\/span><\/p>\n

Need equipments? <\/strong><\/p>\n

We also sell those equipments at very competitive prices.<\/span><\/p>\n

Virtual telephone<\/strong><\/p>\n

About the virtual telephone, it is possible to transfer your calls directly to a cellphone number or a business line. You can use an application that lets you make calls with your business number.<\/span>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][vc_accordion active_tab=”1″ style=”accordion” el_class=”table-caracteristiques”][vc_accordion_tab title=”SEE EXTENSION CHARACTERISTICS”]\n

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\n\n\t \n Extension characteristics list <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_accordion style=”accordion”][vc_accordion_tab title=”Toll-free number”][vc_column_text]A toll-free number (also called a 800 number) can be dialed for free by someone since the recipient accepted in advance to pay the communication fees. Therefore, there are no long distance fees for the caller.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Keep your current telephone number”][vc_column_text]When you choose to do business with us, we can recover your existing number. Therefore, no number changes. This service is called portability.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Interactive virtual receptionist (IVR)”][vc_column_text]This is an automated menu offering options from 0 to 9 and that can also have sub-menus with the same amount of options.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Professional recording service”][vc_column_text]To put in place an IVR, we can guide you so the audio file is done by a professional.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Voicemail”][vc_column_text]Voicemail can save 100 messages. Each message can be of a maximal length of 120 seconds.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Display”][vc_column_text]The display lets you see the number of the caller. On the same note, when you will make calls, the people called will see your company’s name and number, if their supplier offers a display service.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Call on hold”][vc_column_text]You can put an ongoing phone call on hold to accept another one. The subscriber can therefore switch between calls. The call on hold needs to have a second telephone line for vocal communciations.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Waiting music”][vc_column_text]Our system offers a default waiting music. You can, however, personalise it.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Calls transfer”][vc_column_text]Allows to send a call on another number. This way, when someone dials a number, the call can be transfered to an internal extension or an external number (cellphone, land-line).<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Anonymous call”][vc_column_text]You can temporarly or permanently make calls while blocking the display of your company’s name and of your number.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Call forwarding”][vc_column_text]Call forwarding allows you to redirect your calls to the telephone number of your choice when you are away or when you simply prefer to be contacted through another number.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Three-people conference call”][vc_column_text]The three-people conference call allows you to talk to two people at the same time, or to talk in private with one of them while the other is on hold.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Virtual conference room”][vc_column_text]A telephone conference is a telephone call in which a person talks to several people at the same time.<\/span><\/p>\n

Organise a meeting and invite your participants to connect in an easy way.<\/span><\/p>\n

It is a secured service thanks to a confidential access code that you send to each participant: only the people possessing this code will be able to join the meeting.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Sequential ringing (Call Hunting)”][vc_column_text]With sequential ringing, when you recieve a call on a specific number or virtual receptionist menu choice, you can choose to make it ring on several equipments with a time delay. As an example, it rings on the extension 200, then 10 seconds later on the 201, etc.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Calls supervising”][vc_column_text]With calls supervising, you can listen to an ongoing call without anyone in the call being informed of it. You can also join an ongoing call. <\/span><\/p>\n

Finally, you can coach an employee and the interlocutor will not hear you. You would be connected to an ongoing call and only your colleague would hear you.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Call parking”][vc_column_text]When a call is for another colleague, you can notify him. The system will assign a position in chronological order. This call can be picked up by any telephone station of the company. It’s similar <\/span>to<\/span> putting someone on hold in an analog system.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Call pick up”][vc_column_text]When a call rings on an adjacent station, you can pick up that call simply by using the function *.<\/span><\/p>\n

*Excluding Hawaii, Alaska, Yukon territory, Nunavut territory et North-West territories.<\/span><\/p>\n

**Deliver<\/span>ed<\/span> through internet using an analog telephone adapter.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion] <\/div>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]

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\n\n\t \n Extension characteristics list (Continuation) <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_accordion style=”accordion”][vc_accordion_tab title=”Saving calls”][vc_column_text]We can save all your phone calls or only on demand.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Blocking calls”][vc_column_text]If you indicate a telephone number as undesirable calls. This number can be blocked and won’t be able to call you.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Queue system”][vc_column_text]This will allow you to have many calls on hold until an agent is free to take the next call. As soon as an agent is free, the call that has been on hold the longest will be transfered to him. Many configurations are possible with this service.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Multiple ringing”][vc_column_text]You can differenciate calls based on a contact in your phone’s directory, an external call or an internal call.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Personalised ringing duration”][vc_column_text]For call reception, you can decide on the ringing delay. It can be different from one station to the other.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Paging”][vc_column_text]Through a speakers system, it is possible to make announcement. It is also possible to make announcement directly on the phones’ speakers.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Personal identification number (PIN)”][vc_column_text]A PIN is used to protect voicemail, but also to allow you to make long distance calls by connecting from outside.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Intercom”][vc_column_text]With the intercom, you can call the speaker of a telephone and exchange with your interlocutor.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Fax”][vc_column_text]There are two solutons for the fax. We can install an equipment to continue sending and receiving in a traditional manner. If not, we also offer virtualisation for both receiving and sending. This means you will receive your fax as an attachment through email and, likewise, you will send also through your email.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Find me”][vc_column_text]Similar to sequential ringing (call hunting), when you receive a call on a specific station, you can choose to make it ring on several equipments with a time delay. As an example, it rings your office’s phone and 10 seconds later, it starts ringing your cellphone.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Follow me”][vc_column_text]Contrary to find me, when you receive a call on a specific station, you can choose to make it ring on several equipments with no time delay. As an example, it rings on your office’s phone at the same time that it rings on your cellphone.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”HD audio quality”][vc_column_text]The audio quality is higher than with an analog system.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Direct telephone number”][vc_column_text]A telephone number directly directed toward a member of the team without going through the same steps as the main line.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Telephone directory”][vc_column_text]Most telephones allow up to 1,000 contacts in the telephone’s directory.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Automatic updates with no service interruption”][vc_column_text]Our services function in continuous redundancy. Therefore, when we do updates, the services are migrat<\/span>ed<\/span> on a secondary server during the update to then come back on the primary server once it’s updat<\/span>ed<\/span>.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Real-time automated scale”][vc_column_text]With a schedule, it is possible to establish a behavior<\/span>A<\/b> when you are open and a behavior <\/span>B<\/b> when you are clos<\/span>ed<\/span>. It is possible to establish a behavior <\/span>C<\/b> when there are other specific hours, such as lunch break.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion] <\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”center” css_animation=””][vc_column_inner][vc_column_text]*Excluding Hawaii, Alaska, Yukon Territories, Nunavut Territories and North-West Territories<\/span><\/p>\n

**Delivered via Internet by using an analog telephone adapter[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_empty_space height=”100px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1590164873149{background-color: #ffffff !important;}” z_index=””][vc_column]

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You have questions?<\/h5>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Get more informations by filling out this form<\/span><\/p>\n

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PARTNERS<\/span><\/h6>\n

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