Your questions. Our answers.

Yes. We transfer your numbers from your current provider through number portability. Simply fill out the letter of authorization (LOA) matching your current provider — see the LOA section of our resources — and include an invoice less than 30 days old. We handle the entire process and keep you informed by email.

We like to say the process usually requires 5 to 10 business days — in reality, a number port takes 5 business days. That margin gives us time to configure your system in the lab, test it and complete the installation before final activation. In a hurry? An expedited port request, completed in 2 business days, is available for $250 per number. Important: keep your numbers in service with your current provider until portability is complete, to avoid a rejection or an additional delay.

We plan the cutover to be as seamless as possible. A brief interruption can occasionally occur at the moment of transfer, but your RNT system is configured, tested and ready before your numbers even arrive with us.

Four things: request the portability of your toll-free numbers before your local numbers; make sure your alarm system is independent of your telephone lines; if your Internet is tied to your number, ask your provider for a dry loop; and verify that your router and network are compatible with the proposed solution.

Of course. From lab configuration to final activation, nothing is left to chance. See our lab approach to learn how your system is prepared, tested and validated before delivery.

Your mobile apps take over if you have configured them. Otherwise, call forwarding can be set up. And in the worst-case scenario, the system keeps running: it will route your calls to your voicemail boxes.

Yes, but it differs from traditional 9-1-1: your call goes through an E911 provider that routes it to the emergency call centre. It is essential to keep your address up to date in your file and to state your location to the operator during an emergency call. Note that during a power or Internet outage, 9-1-1 cannot be reached from your IP phones: keep a cell phone within reach. Full details and our recommendations are in our 9-1-1 notice (PDF), compliant with CRTC requirements.

Absolutely. With the mobile and desktop apps, your extension follows you everywhere: remote work, travel, branch offices. Calls between Canada and the United States are included, with no long-distance charges.

Yes — and often better. Quality depends on your Internet connection: we validate it before installation and recommend the right network configuration for crystal-clear calls.

Yes. Our virtual fax service lets you send and receive faxes by email. A PHIPA/HIPAA-compliant option is available for the healthcare and legal sectors.

Here is the list of CRMs compatible with our solution: Bullhorn, HubSpot, Microsoft Dynamics 2015, Pipedrive, Proprietary CRM, Proprietary CRM I, Salesforce, SugarCRM, SuiteCRM, Vtiger CRM, Zendesk and Zoho CRM. Other CRMs not on this list may work, subject to prior validation.

Yes. Your telephony portal can automatically copy your recordings to your own cloud storage — Google Drive, Dropbox or Microsoft OneDrive. No manual work required. See our archiving guide (PDF) for the 5-step setup.

Only you. Archiving happens in your own cloud account, protected by your own credentials: our platform deposits the copies, but RNT has no access to your storage. You remain fully in control of your data.

Press the envelope key on your phone or dial *123. Your PIN is your extension number preceded by 7 (extension 222 → PIN 7222). Once connected, press 0 to record your greeting messages. Full details in our voicemail guide (PDF).

Yes, straight from your email with the Mail2Fax feature: address your message to the recipient’s number followed by @fax.beevox.com, attach your document and send. See our fax sending guide (PDF).

Communicator turns your desktop into a full business phone: calls, transfers, conferences, chat, voicemail and presence. See our Communicator guide (PDF) for the illustrated user guide.

Put the caller on hold, discreetly check your colleague’s availability, then bring everyone together in a conference — the caller hears nothing of the check. Follow our illustrated guide (PDF) in 6 steps.

Yes — our business SMS solution requires the advanced user extension and is activated directly on your company’s main number (one-time fee of $64.95, waived with a 24 or 36-month agreement) and managed by the person of your choice internally. Five plans based on your message volume, from SMS200 at $14.95/month up to SMS2000 at $59.95/month. Messages are sent right inside Communicator: enter the number, write, send, and keep your full history. See our SMS page, our SMS guide (PDF), or talk to your account manager.

Call forwarding (*56/*57), Do Not Disturb (*78/*79), intercom, caller ID blocking and more: our star codes quick reference (PDF) gathers them all on one page.

A restart in the right order fixes most of these problems: restart the phones first, then if needed the full network — modem, router, then switch — letting each device finish booting before plugging in the next. Never plug everything back in at once. Follow our restart procedure (PDF).

Eight steps are all it takes: plug in the device, open the System menu, go to WiFi Setting, scan for networks, choose yours and enter your password with the phone keypad. Basically, the process is the same for all our WiFi devices (GRP2612/2614/2616, WP810 and others). Follow our WiFi setup guide (PDF).

Hold, transfer, conference, headset, speakerphone, programmable keys… Our desk phone guide (PDF) illustrates every key and even shows you how to program your shortcuts.

Schedule your closed days ahead of time in your portal: on those dates, your calls are automatically routed to your vacation menu (IVR). Follow our scheduling guide (PDF) — and remember to test before you leave!

The IVR is the virtual receptionist that greets your callers and routes them automatically — "For sales, press 2". Our design guide (PDF) explains how to plan an effective menu and includes a ready-to-adapt script template in French and English. Send us your text: we produce the audio and set everything up.

A complete lineup: the GXP2170 with extension module for reception, the GXP2135 for desk agents, the WP810 cordless WiFi, the GRP2614 WiFi, the GAC2500 for meeting rooms, plus desktop and mobile apps. Good to know: for WiFi devices, the setup process is basically the same from one model to the next. See our IP phone catalogue (PDF).

Not necessarily. Most IP phones (Grandstream, Snom, Yealink and other compatible brands) work with our service. We can configure your existing devices or supply new ones, prepared and tested in our lab.

Every system is fully configured, tested and validated in our lab before delivery. Then you choose: on-site installation by our technicians, or self-installation — plug it in and everything works. In fact, we ship devices all across Canada and our clients install the equipment themselves.

If your router is recent — less than 5 years old — it is generally fully compatible, and most business networks are. Verifying compatibility remains your responsibility, but if in doubt, we offer a technician visit to assess your setup before deployment. Note that a recent router is important to get the full potential of your Internet speed and to keep your environment secure. Ultimately, your IT firm may need to make certain configurations to allow two-way communication.

Two checks are essential before the big day: identify equipment still using analog lines (alarm system, fax machine, Interac terminals, postage meter, door-opening system, intercom) and confirm your network meets VoIP standards — a router with QoS, a Gigabit switch ideally PoE, category 5e or 6 cabling, and an Internet connection of at least 10/5 Mbps. Our fillable checklist (PDF) covers every point, box by box.

No. We favour a flexible 90-day agreement, but we offer very attractive discounts, along with added benefits, with 12, 24 or 36-month agreements. You can also start with the 90-day agreement and switch at any time to a 12, 24 or 36-month agreement. Note that this change works as an increase only: you can lengthen your agreement — from 12 to 36 months, for example — but never shorten it. Going from 36 to 12 months is not possible.

Not at all. A call or an email is all it takes: adding lines, extensions, options or devices — our team takes care of everything, usually very quickly. Since your system is cloud-based, most changes require no visit and no service interruption. One nuance: removing an item is governed by your agreement — it remains billed for the 90-day period, or until the end of your term agreement.

Yes — 24 hours a day, 365 days a year, from a local team that knows your file. The sales office is open Monday to Friday, 8:00 AM to 5:00 PM. After business hours, support remains reachable by phone, or by email at service@rntcanada.com.

Yes — and it is as simple as it is rewarding: refer a business to us and, once it becomes a client, you receive every month a discount equal to 10% of its monthly billing, applied directly to your own bill. For example, if the business you refer generates $200 in services per month, that is a $20 discount on your bill — month after month. And referrals add up: if your discounts ever exceed the amount of your own bill, we pay you the difference by cheque. Ask your representative or write to info@rntcanada.com.

Use our online calculator: pick your lines, extensions and options, and instantly see your monthly fees and startup fees. You can then send us your estimate in one click.

Write to us at info@rntcanada.com: our team will answer quickly, and the best questions will be added to this page to help other clients.